01
Who We Are
KHEM Fragrance House is a fragrance house based in Cairo, Egypt. When you shop with us, browse our collections, or write to us, we are the ones responsible for the personal information you share.
Questions about anything on this page can go straight to privacy@khemperfumes.com. A person reads that inbox.
02
What We Collect
Only what an order or an account actually requires. Nothing is collected speculatively.
- Account details — your name, email address, and password, held by our sign-in provider.
- Order and delivery details — the addresses, phone number, and items needed to get a parcel to you.
- Payment confirmation — the result of a transaction and the last four digits of a card. We never see or store a full card number; our payment provider handles that end to end.
- Messages you send us — the content of your enquiry and the address we reply to.
- Anonymous usage data — which pages are read and where visitors leave, aggregated and not tied to your name.
03
Why We Use It
- To take, fulfil, and deliver your order, and to tell you where it is.
- To keep your account secure and let you sign back into it.
- To answer your questions and resolve problems with an order.
- To meet our obligations under Egyptian tax and commercial law.
- To understand, in aggregate, which parts of the site work and which do not.
- To send you fragrance news — only if you asked for it, and only until you tell us to stop.
05
How Long We Keep It
| Information | Kept for |
|---|---|
| Account details | As long as your account is open |
| Order and invoice records | As long as Egyptian tax and commercial law requires |
| Support messages | 24 months from the close of your enquiry |
| Marketing consent | Until you withdraw it |
| Anonymous usage data | Aggregated; not linked to you |
06
Your Rights
Wherever you live, you can ask us to do any of the following, and we will act on it:
- See the personal information we hold about you.
- Correct anything that is wrong or out of date.
- Delete your account and the data we are not legally required to keep.
- Receive a copy of your data in a portable format.
- Object to a particular use of your information.
- Withdraw consent to marketing at any time, without giving a reason.
One address handles all of them: privacy@khemperfumes.com. We aim to respond within thirty days, and we will never charge you for asking.
07
Security
Every page and form on this site is served over an encrypted connection. Payment details go directly to our payment provider and never touch our servers. Access to customer records is limited to the people who need it to do their work.
No system is perfect. If a breach ever affects your information, we will tell you what happened and what to do about it, promptly and in plain language.
08
Changes To This Policy
As the house grows, this policy will change with it. The revision date at the top of the page always reflects the current version, and we will tell you directly about any change that meaningfully affects you.
Questions
If anything on this page is unclear, write to us. We would rather explain it than have you guess.
Email Us